Onsite Propane Delivery Policy

At Onsite Propane, dependable delivery is at the heart of everything we do. We’ve invested in advanced software to monitor usage patterns and optimize delivery routes, ensuring timely, efficient service throughout the year. Our goal is simple: you should never be without propane. For this reason, we strongly recommend enrolling in Auto Delivery.

Why Choose Auto Delivery?

Auto Delivery provides a seamless, worry‑free experience—and it does not increase your propane usage or cost. In many cases, it can even save you money. Deliveries are scheduled automatically based on your usage and weather conditions, eliminating the need to monitor your tank or remember to call. If you are enrolled in Auto Delivery and happen to run out of propane, we provide 24/7 service and will deliver at no additional charge. 

If larger delivery amounts pose a budgeting concern, we offer Budget Plans to help spread costs comfortably throughout the year.

Understanding Will Call Service

“Will Call” delivery places more responsibility on the customer. You must monitor your own tank level and contact us well in advance— no less than 20% to schedule a delivery. Depending on your location and our delivery schedule, Will Call customers may wait up to ten business days for service.

If a Will Call customer requires fuel immediately or before we are next scheduled in their area, a special trip charge will apply. With busy schedules, it’s easy to forget to check your tank—one missed reading can quickly become a major inconvenience. If your preference for Will Call is related to payment timing, please reach out. We’re your neighbors, not a large corporation, and we’re happy to work with you.

Helping Us Serve You Safely

To ensure safe and efficient deliveries for all customers, we ask for your assistance:

• Driveways must be accessible for delivery trucks.
• Tanks and pathways should be clear of snow, debris, and obstacles.
• If your underground tank has a reflector, please do not remove it. It helps us locate the tank after snowfall.

Important Notes

• Drivers may decline to enter a driveway or roadway they determine to be unsafe for the delivery truck.
• Onsite Propane reserves the right to suspend deliveries to overdue accounts.
• We encourage all customers to check their tank gauge periodically, especially during extreme cold.