Onsite Propane Payment Terms and Options

Standard Payment Policy

Our standard payment terms are Net 15 days, which means we would appreciate payment within 15 days from the delivery date. Balances that are not paid within 30 days will incur a finance charge. If your payment has not been received within 60 days deliveries will be discontinued until the balance is paid in full. Any account that holds a past due balance over 90 days is subject to becoming COD (Cash on Delivery) for any future deliveries and you will need to prepay for delivery.

Payment Options

Automatic: If you wish to keep your bank account information (ACH), a credit, or debit card number on file with us we can automatically charge your checking account or card after each delivery.

Mail: If you prefer, send us a check via mail.

Website: You can log onto our website to create a Customer Portal account and make payments online.

Phone: You can call our office at 802-644-5500 to give us a banking account (ACH) or card information which can be saved on file.

Budget Plan

Our Budget Plan is designed to help you manage your annual energy costs with predictable, level monthly payments. The plan consists of 10 monthly installments, beginning in August and concluding in May, and is based on your estimated annual gas usage. While monthly payments typically remain consistent, they may be adjusted if your actual usage varies throughout the year.

Mid-Year Reconciliation

Each budget account is reviewed in January and February to ensure it remains on track. If an adjustment is necessary—either an increase or decrease in your monthly payment—we will contact you directly.

Pricing and Payment Options

Budget Plan participants benefit from locked-in pricing for the estimated total gallons of the budget. To help avoid missed payments, we strongly recommend enrolling in automatic payments with the use of a bank account (ACH), a credit, or debit card which will be automatically taken on the 15th of each month. If you prefer other payment options please see the list above. All payments are due on the 15th of each month.

Enrollment

Budget Plan offerings are sent during the summer months once the previous budget season has concluded. Once you receive the budget offering letter, please sign and send it back either via email or mail. Once this step has been completed we will send a personalized budget contract that you will also sign and send back. If you would like more information, please contact our office by phone or via email.

Terms and Conditions

• All budgets will be ten months starting in August and running through May.
• All budget customers must be on automatic delivery and burn more than 300 gallons a year.
• Rolling an unpaid balance into the next budget is not an option. The overdue balance must be paid by July 1st if you would like to be eligible for the upcoming budget.
• At the end of the budget season on May 31st, if you have extra gallons on your budget that have been paid for, we will deliver only the gallons that are paid for, but only if it’s over 100 gallons. Otherwise, we will simply credit you those gallons for your next delivery.
• If we end up with a cold winter and you use more than your budgeted gallons, any excess gallons will be at our daily price, which could be more or less than you had paid for the gallons on your budget.
• You may not overbudget your gallons. Onsite has to physically buy budget gallons and we simply have no method to store them beyond the end of the budget season.
• If you miss monthly payments or pay under your monthly amount, we may change your price to the daily price. We count on your payments to pay for your budgeted gallons and if payments are missed, we have to finance that ourselves.
• All budget plans are subject to reconciliation in January and February. This is time to review accounts, confirm that payments are aligned with actual usage, and ensure no unexpected large balances or credits are building up. Catching discrepancies early helps avoid surprises later—such as increased monthly payments or the need to pause payments altogether.

Prebuy Plan

Our Prebuy Plan allows you to secure propane for the upcoming heating season at a discounted, fixed rate by paying in advance. This rate is reduced from the daily price, providing valuable cost protection throughout the season.

Terms

• Your pre-purchased gallons remain available until they are fully used or until May 31 of the following year, whichever occurs first. After that point, your account will automatically revert to the daily price. 
• To take full advantage of the program, please purchase the entire amount of estimated propane for the heating season before September. 
• Any additional charges—such as service work—must be paid separately to maintain your credit balance and continue receiving fixed‑price deliveries.
• Please note that all outstanding balances must be paid in full before the start of the next heating season, regardless of the plan you choose.

Payment Options

Bank account (ACH), debit or credit card, Customer Portal on the website, mail a check, or call the office at 802-644-5500.

Enrollment

If you are interested in the Prebuy Plan or would like more information, please contact our office at 644‑5500 or via email for current pricing and details.